Ampersand put together a solid solution for the initial launch of Made, and then implemented it to a very tight deadline. This would not have been possible without industry-leading knowledge of Magento, and certainly not without such an ethic of organisation & professionalism. Andy Skipper, CTO, Made.com
Based in London and Shanghai, Made.com make designer furniture accessible to everyone. By cutting out the middlemen, they can offer prices that are 70% lower than the high street. A democratic voting process allows customers to choose which products are to be manufactured next and advanced order management allows customers to trace the progress of their order through manufacturing and the supply chain.
Made.com approached us during the very first weeks of the business, in February of 2009. With a definite and very tight deadline, we were tasked with completing development in time for an already scheduled, large-scale PR and marketing push.
Made.com has a strong focus on digital marketing. We developed a completely bespoke reporting facility allowing Made.com to track KPIs and easily produce and export customised sales, visitor and customer reports from within their Magento admin panel – providing them with the ability to analyse the performance of each of their marketing campaigns individually.
The project required significant bespoke development; including a CMS, front-end development, a cash back referral scheme, a custom checkout process, integration with OpenERP for the tracking of product manufacturing and supply chain progress, and the creation of a product voting system.
Through thorough planning and hands-on project management, we delivered the initial release of Made.com on time and within budget on the Magento Community Edition, later re-platforming on Magento Professional.
Post-launch we worked with the Made.com team to deliver regular, incremental releases using a broadly Agile methodology and robust automated testing suites and deployment processes.
Made.com chose industry leading partners to integrate with in order to improve customer experience and back office processes. One of the integrations, named ‘Being Made,’ tracked the journey of products for the customer from manufacturing plants to the warehouse to their doorstep. This bespoke technology was built as a Magento integration using OpenERP for supply chain management and Realtime Despatch for warehouse management.
| Enterprise Resource Planning | OpenERP |
