Christmas Review: Department Stores 2015
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New report: UK consumers are expected to spend over £5bn this Christmas season, according to IMRG and Experian. Good service online has never been more essential. In our newest research, we reveal the top-ranking department stores in the UK this Christmas and highlight opportunities for improvement.
- Discover the online capabilities of UK department stores such as Harrods, Selfridges, BHS, Debenhams and more
- Benchmark your business against the same criteria such as usability, speed, customer journey, checkout, delivery and mobile
- Access the Autumn edition of Ampersand Retail Matrix data of 150 retailers in the UK, including department stores
The final mile has always been the part of the ecommerce journey that retailers had the least contro
Multi-channel retail has transformed consumer expectations. It's no longer the standard to aim for.