Christmas Review: Department Stores 2015
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New report: UK consumers are expected to spend over £5bn this Christmas season, according to IMRG and Experian. Good service online has never been more essential. In our newest research, we reveal the top-ranking department stores in the UK this Christmas and highlight opportunities for improvement.
- Discover the online capabilities of UK department stores such as Harrods, Selfridges, BHS, Debenhams and more
- Benchmark your business against the same criteria such as usability, speed, customer journey, checkout, delivery and mobile
- Access the Autumn edition of Ampersand Retail Matrix data of 150 retailers in the UK, including department stores
Multi-channel retail has transformed consumer expectations. It's no longer the standard to aim for.
The Christmas period is essential to department stores who experienced disappointing sales in Decemb