The final mile has always been the part of the ecommerce journey that retailers had the least control over. Retailers are all under pressure to offer more options for fulfilment of ecommerce orders. Ampersand and YouGov have conducted a survey asking consumers what they really want when it comes to delivery of ecommerce orders. The results may surprise you.
Fill out the short form to get:
- Access to the full dataset, separated by region, gender, age and more
- A powerpoint presentation featuring visualised data and graphics
"Getting the basics of online retail right should be every retailer’s priority. In the case of fulfilment, making sure your deliveries and customer communications are consistent and your delivery prices are affordable to your customers is a good start."
Darryl Adie, Managing Director, Ampersand
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