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The 2022 Online Retail Report is available to download now for free.

View and download our 2017 Retail Trends Report

Published in 2017, this report includes an overview of our report findings from 2016; the top brands in multi-channel and how to future proof your retail strategy.

Multi-channel retail has transformed consumer expectations. It’s no longer the standard to aim for. It is the standard. What’s next in retail technology and how will it affect how consumers shop? What do retailers need to do to prepare?

  • Read our predictions for the year and find out what will shape consumer expectations in 2017
  • See a results round-up of our industry leading reports from 2016
  • Access at-a-glance infographics, by sector, analysing multichannel capability of retailers across the UK
Darryl Adie

"Retailers need to adapt quickly to the new technologies available if they want to retain market share. The really smart retailers will be using technology innovations to grow market share, differentiate from their competitors and ensure customer loyalty in an increasingly demanding and fast changing market."
Darryl Adie, Managing Director, Ampersand