Download our latest report

The 2022 Online Retail Report is available to download now for free.

View and Download our 2017 Multichannel Retail Report here


For many retailers, online sales still only make up a small part of their business, but whether 5% or 50% of your sales come through the online channel, it represents your brand in a very public way. Download the report to get:

  • Insight into the multichannel retail capabilities of top retailers in the UK including Richer Sounds, Oliver Bonas, Burberry, John Lewis and 185+ more.
  • The tools and data to benchmark your business against multichannel criteria: usability, speed, technology, customer journey, checkout, delivery, and mobile.
  • A 36-page report + exclusive access to the complete Ampersand Retail Matrix

The results are based on Ampersand’s Retail Matrix, a scoring mechanism designed to rank retailers based on the core tenets of multichannel retailing. Retailers such as Go Outdoors, Three and Paul Smith consistently count on Ampersand’s reports for unique insights into the retail landscape.

Darryl Adie

Many retailers are still failing to nail basic multichannel services. The good news is that small, incremental changes can be truly impactful if your decisions are data-driven and deliberate.
Darryl Adie, Managing Director, Ampersand