Multi-channel Retail Report: 2015 UK Edition
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"The ‘day job’ often distracts us from our ultimate aim of amazing customer experiences. This report’s aim is to provide insight and a quantitative framework for measurement."
Darryl Adie, Managing Director, Ampersand
We have found that there are significant gaps in retailers’ multi-channel retail strategies.
In our newest report, we reveal the top-ranking and bottom-ranking multi-channel retailers in the UK and highlight opportunities where every retailer can improve.
Download the report to get
- Insight into the multi-channel retail capabilities of top retailers in the UK including TK Maxx, French Connection, Fat Face, Reiss and over 150 more
- The tools and data to benchmark your business against multi-channel criteria: usability, speed, technology, customer journey, checkout, delivery and mobile
- A 20 page report + exclusive access to the complete Ampersand Retail Matrix
The results are based on Ampersand’s Retail Matrix, a scoring mechanism designed to rate retailers based on the core tenets of multi-channel retailing.
Today’s shoppers have high expectations. They expect choice and flexibility in how they pay for an
We are excited to launch our latest retail report dedicated entirely to the delivery and returns ind