Multi-channel Retail Report: 2015 UK Edition
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"The ‘day job’ often distracts us from our ultimate aim of amazing customer experiences. This report’s aim is to provide insight and a quantitative framework for measurement."
Darryl Adie, Managing Director, Ampersand
We have found that there are significant gaps in retailers’ multi-channel retail strategies.
In our newest report, we reveal the top-ranking and bottom-ranking multi-channel retailers in the UK and highlight opportunities where every retailer can improve.
Download the report to get
- Insight into the multi-channel retail capabilities of top retailers in the UK including TK Maxx, French Connection, Fat Face, Reiss and over 150 more
- The tools and data to benchmark your business against multi-channel criteria: usability, speed, technology, customer journey, checkout, delivery and mobile
- A 20 page report + exclusive access to the complete Ampersand Retail Matrix
The results are based on Ampersand’s Retail Matrix, a scoring mechanism designed to rate retailers based on the core tenets of multi-channel retailing.
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