Ampersand produce the Multichannel Retail Report every year, our next edition of the report will launch in February 2022. If you would like to ensure that it arrives in your inbox, make sure you’re subscribed to our newsletter.
You can still access our 2020 report now to get:
- Insight into the multichannel capabilities of the UK’s top 200 retailers
- The tools and data to benchmark your business against multichannel criteria including on-site UX, click and collect, delivery, payment and checkout
- A 32-page report + the complete multichannel rankings
The results are based on Ampersand’s Retail Matrix, a scoring mechanism designed to rank retailers based on the core tenets of multichannel retailing. The unique Ampersand Retail Matrix score for each retailer is taken from a comprehensive scoring algorithm, based on the core tenets of multichannel retailing online, which rewards retailers for convenience and customer experience.
Customers want fast delivery, simple returns and more tailored, personalised interactions with your brand. This year’s winners have invested in the technology that delivers on these demands.
Darryl AdieCEO, Ampersand
We sat down with two of our technical ecommerce experts Cris and Therese to talk about integrating Search and Merchandising and PIM into your ecommerce […]
At Ampersand, we work with high-growth retailers to scale up their website and operational performance across a broad range of sectors to enable their business […]
Secret Sales recently expanded its UK marketplace operations by launching fully localised sites in two new international markets. We sat down with Dan Ashcroft, Partner Director […]