2019 Multichannel Retail Report: UK Edition
The real winners in this year’s report have integrated the digital and the physical. For retailers locked-in to legacy, monolithic platforms this can be challenging, but their survival depends on matching the accelerating pace of change.Darryl AdieCEO, Ampersand
2018 was a turbulent year for retail, with big names such as Toys ‘R’ Us and Maplin closing their doors. A challenging retail environment has shaken very many others. So this year’s findings, following our brief hiatus pose an interesting question. Are the usual suspects still the best-performers? Or, are we seeing newcomers steal a charge? Are they winning the fight thanks to a lack of financial encumbrance and more organisational agility?
Download now to get:
- Insight into the multichannel retail capabilities of top retailers in the UK including New Look, Schuh, Argos, and 197+ more.
- The tools and data to benchmark your business against multichannel criteria: mobile performance, on-site UX, multichannel technologies, click and collect, delivery, returns and payment.
- A 36-page report + access to the full scoring data and the complete Ampersand Retail Matrix.
The results are based on Ampersand’s Retail Matrix, a scoring mechanism designed to rank retailers based on the core tenets of multichannel retailing. The unique Ampersand Retail Matrix score for each retailer is taken from a comprehensive scoring algorithm, based on the core tenets of multichannel retailing online and rewards retailers for convenience and customer experience.
The Mobile Retail Report is a benchmarking report that compares high street retailers by mobile webs
What's important to consumers when using a retailer's mobile website to research and buy products on