2018 was a turbulent year for retail, with big names such as Toys ‘R’ Us and Maplin closing their doors. A challenging retail environment has shaken very many others. So this year’s findings, following our brief hiatus pose an interesting question. Are the usual suspects still the best-performers? Or, are we seeing newcomers steal a charge? Are they winning the fight thanks to a lack of financial encumbrance and more organisational agility?

Download now to get:

• Insight into the multichannel retail capabilities of top retailers in the UK including New Look, Schuh, Argos, and 197+ more.
• The tools and data to benchmark your business against multichannel criteria: mobile performance, on-site UX, multichannel technologies, click and collect, delivery, returns and payment.
• A 36-page report + access to the full scoring data and the complete Ampersand Retail Matrix.

The results are based on Ampersand’s Retail Matrix, a scoring mechanism designed to rank retailers based on the core tenets of multichannel retailing. The unique Ampersand Retail Matrix score for each retailer is taken from a comprehensive scoring algorithm, based on the core tenets of multichannel retailing online and rewards retailers for convenience and customer experience.