2019 Multichannel Retail Report: UK Edition
The real winners in this year’s report have integrated the digital and the physical. For retailers locked-in to legacy, monolithic platforms this can be challenging, but their survival depends on matching the accelerating pace of change.Darryl AdieCEO, Ampersand
2018 was a turbulent year for retail, with big names such as Toys ‘R’ Us and Maplin closing their doors. A challenging retail environment has shaken very many others. So this year’s findings, following our brief hiatus pose an interesting question. Are the usual suspects still the best-performers? Or, are we seeing newcomers steal a charge? Are they winning the fight thanks to a lack of financial encumbrance and more organisational agility?
Download now to get:
- Insight into the multichannel retail capabilities of top retailers in the UK including New Look, Schuh, Argos, and 197+ more.
- The tools and data to benchmark your business against multichannel criteria: mobile performance, on-site UX, multichannel technologies, click and collect, delivery, returns and payment.
- A 36-page report + access to the full scoring data and the complete Ampersand Retail Matrix.
The results are based on Ampersand’s Retail Matrix, a scoring mechanism designed to rank retailers based on the core tenets of multichannel retailing. The unique Ampersand Retail Matrix score for each retailer is taken from a comprehensive scoring algorithm, based on the core tenets of multichannel retailing online and rewards retailers for convenience and customer experience.
Today’s shoppers have high expectations. They expect choice and flexibility in how they pay for an
We are excited to launch our latest retail report dedicated entirely to the delivery and returns ind