New Look

2019 Multichannel Retail Report

2018 was a turbulent year for retail, with big names such as Toys ‘R’ Us and Maplin closing their doors. A challenging retail environment has shaken very many others. So this year’s findings, following our brief hiatus pose an interesting question. Are the usual suspects still the best-performers? Or, are we seeing newcomers steal a charge? Are they winning the fight thanks to a lack of financial encumbrance and more organisational agility?

Download now to get:

  • Insight into the multichannel retail capabilities of top retailers in the UK including New Look, Schuh, Argos, and 197+ more.
  • The tools and data to benchmark your business against multichannel criteria: mobile performance, on-site UX, multichannel technologies, click and collect, delivery, returns and payment.
  • A 36-page report + access to the full scoring data and the complete Ampersand Retail Matrix.

The results are based on Ampersand’s Retail Matrix, a scoring mechanism designed to rank retailers based on the core tenets of multichannel retailing. The unique Ampersand Retail Matrix score for each retailer is taken from a comprehensive scoring algorithm, based on the core tenets of multichannel retailing online and rewards retailers for convenience and customer experience.

Darryl Adie

The real winners in this year’s report have integrated the digital and the physical. For retailers locked-in to legacy, monolithic platforms this can be challenging, but their survival depends on matching the accelerating pace of change.
Darryl Adie
CEO, Ampersand