Download our latest report

The 2022 Online Retail Report is available to download now for free.

View and download our 2019 Fashion and Footwear Multichannel Report


In 2019 we launched our first mobile and multichannel retail report dedicated entirely to the fashion and footwear sector – an industry with very specific challenges when it comes to delivery, returns, payment and more. 

Download now to get:

  • Insight into the multichannel and mobile retail capabilities of 125 top fashion retailers in the UK including Schuh, New Look, Jimmy Choo and more.
  • Insight into the fashion and footwear ecommerce landscape, with spotlights on mobile wallet payments, delivery trends, multichannel functionality and more.
  • The tools to benchmark your business against multichannel criteria: mobile performance, on-site UX, multichannel technologies, click and collect, delivery, returns and payment.
  • A 36-page report and insight into our updated Ampersand Retail Matrix.

The results are based on the Ampersand Retail Matrix, a scoring mechanism designed to rank retailers based on the core tenets of mobile and multichannel retailing. Our mechanism has been updated for this new report to combine the scoring algorithms from our respective mobile and multichannel reports, to provide a comprehensive view into the fashion and footwear retailing landscape.

"Whilst many fashion retailers have invested in a flexible ecommerce tech stack to make this possible, there are many still locked into monolithic old platforms with no room for change. These high growth retailers have taken a strategic approach to technology and it has paid off, with a new freedom to embrace the latest in mobile and multichannel features and functionality." - Foreword