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The 2022 Online Retail Report is available to download now for free.

View and download the 2019 Delivery and Returns Retail Report


This 2019 report is dedicated entirely to the delivery and returns industry – an imperative element to get right in ecommerce and multichannel. This report is released in partnership with HubBox.

Download now to get:

  • Insight into the delivery and returns retail capabilities of 220 top retailers in the UK including Apple, ZARA, Warehouse and more.
  • Insight into the delivery and returns landscape, with emphasis on cost, timings, choice and convenience.
  • The tools to benchmark your business against our delivery and returns criteria.
  • A 36-page report and insight into our updated Ampersand Delivery & Returns Retail Matrix.

The results are based on the Ampersand Delivery & Returns Retail Matrix, a scoring mechanism designed to rank retailers based on the core tenets of delivery and returns. Our matrix is designed to easily compare and contrast each retailer and scores them on cost, choice, convenience and clarity for popular delivery and returns options.


About HubBox

HubBox is the click and collect software which allows ecommerce retailers to easily design and offer their customers a local or in-store click and collect solution across multiple territories, all without making any changes to their fulfilment systems, couriers or warehousing.

HubBox’s technology is compatible with all ecommerce platforms and is employed by hundreds of retailers in order to fulfil local and in-store click and collect. Clients include brands such as Boohoo, Whistles, Warehouse and Phase Eight.