I know, I know. An Olympics post during the Olympics. How cliché.
When researching for this edition of the Ampersand Weekly, I came across a very well written article from Usability Hell that illustrates step-by-step how and why the Olympics ticketing website is a complete usability failure, in addition the server crashes and other headaches users experienced while trying to purchase tickets. It got me thinking. We are so hard on ourselves, and yes, some events surrounding the Olympics have let the public down. But, will the technology fails surrounding the Olympics really overshadow the long-term outcomes of the technology development for these London games?
Let’s start with the mishaps:
Well first and foremost, it was nearly impossible to get tickets,
(Rio, best pass this usability lesson on to your web design and development teams.)
Then, coverage of the cycling was interrupted due to too much tweeting…
Oh, and let’s not forget the American NBC commentator who didn’t know who Sir Thomas Bernars-Lee was…
“If you haven’t heard of him, we haven’t either,” said NBC Olympic anchor Meredith Vieira and then proceeded to tell the viewers to Google him.
Then football fans went hungry when Wembley stadium fails to process payments using official card sponsor, Visa…
But let’s not forget the good:
It’s the first ‘social’ Olympic games…
It’s the first games to use Super Hi-Vision, 3Dtv games, chunked streaming and mobile…
Legal European feed coverage!
And, a strong, fast-growing digital future…
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