Do more than keep up
Building a great customer experience isn’t just about ticking the boxes, it’s about building something that works for your business and engages your customers.
Driving efficiencies and reducing complexity.
We are ecommerce technology specialists first but our team is also very experienced in bringing together the disparate agencies and stakeholders of an ecommerce strategy.
We have a structured approach to planning to minimise grey areas. During discovery, we produce functional and technical specification documentation that outlines front-end and back office functions in granular detail.
This allows you to be fully aware of how every part of your platform will work, while giving us a clear specification to quote against and build at speed.
First UK agency with 100% Magento certified developers.
Our developers are passionate about technology, testing and standards. We do everything you’d expect of an enterprise-focused development house and we’ve got the processes in place to deliver stable, scalable ecommerce software. Our key differentiations are in project management, systems integration, performance and architecture.
Our project managers follow a combination of PRINCE2 and Agile methodologies, which allows us to set clear outcomes while still being able to respond rapidly and flexibly to change.
We don’t settle for good enough, because your customers won’t either.
Ensuring stability, availability and scalability at all times.
We provide 24/7/365 support to all of our customers, with sophisticated monitoring and out-of-hours support. It’s what our customers expect and it’s the only way to ensure maximum uptime. You will have a direct line to your helpdesk at anytime by telephone, email or through Zendesk. Support contracts also include business as usual (BAU) support which covers small change and continuous improvements.
We use Zabbix to pro-actively monitor servers, environments and application layers; Pingdom for reactive monitoring; and New Relic on production servers for preventative monitoring.
We are an experienced, agile team with the ability to deliver a faster time to market than other enterprise ecommerce providers. We collaborate closely with our customers and we are comfortable with saying ‘no’ if we disagree with an approach. Our customers find this invaluable.
If our ethos suits yours and you’d like to speak with us, please get in touch.