Do more than keep up
Building a great customer experience isn’t just about ticking the boxes, it’s about building something that works for your business and engages your customers.
Driving efficiencies and reducing complexity.
We design simple, scalable solutions to complex requirements. We have a structured approach to planning to minimise the grey areas that could cause confusion and delays further down the line.
Your discovery team includes solutions architects, business analysts, developers and anyone else who may be relevant to planning your multichannel solution. We don’t have a sales team, so the team you meet in planning is who you’ll work with.
Discovery may include solutions architecture, infrastructure audits, a statement of works, functional and technical specifications.
First UK agency with 100% Magento certified developers.
Software development and multichannel integration is what we do best. We do everything you’d expect of an enterprise-focused development house and we’ve got the processes in place to deliver stable, scalable software.
Our project managers follow a combination of PRINCE2 and Agile methodologies, which allows us to set clear outcomes while still being able to respond rapidly and flexibly to change. Our developers are passionate about technology, testing and standards. They set aside time specifically for experimenting with new technologies to improve your end products.
We’re committed to bettering your customers’ experiences. We don’t settle for good enough, because your customers won’t either.
Ensuring stability, availability and scalability at all times.
We only offer a 24/7/365 support package. It’s what our customers expect and it’s the only way to ensure maximum uptime. With our support package, you have a direct line to your helpdesk at anytime by telephone, email or through Zendesk.
We use Zabbix to pro-actively monitor servers, environments and application layers; Pingdom for reactive monitoring; and New Relic on production servers for preventative monitoring.
All of our projects involve a high level of interaction with external agencies including UX, design, SEO, SEM, marketing and copywriting. We have a deep understanding of how these functions fit within a project and programme manage all aspects as part of delivery.