Multi-channel retail has transformed consumer expectations. It’s no longer the standard to aim for. It is the standard. What’s next in retail technology and how will it affect how consumers shop? What do retailers need to do to prepare?
- Read our predictions for the year and find out what will shape consumer expectations in 2017
- See a results round-up of our industry leading reports from 2016
- Access at-a-glance infographics, by sector, analysing multichannel capability of retailers across the UK