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SupportWe live sleep and breathe Magento.
Our support and monitoring services help Enterprise companies provide reliable, high availability ecommerce solutions.
We provide our customers with round the clock support and monitoring services for their operations. Our support processes focus on preventative as well as reactive support. We use Zabbix to proactively monitor servers, environments and application layers for supported clients.
Zabbix monitors hundreds of server metrics to proactively flag issues that could potentially prevent access to services or a degradation of the user experience, which are actioned by our team before they cause downtime. We have redundant monitoring of both client servers and our Zabbix system that alert our team of any downtime, which are responded to within a SLA. We consistently exceed targets on SLA response and resolution times.
