Multichannel Retail Report: 2017 UK Edition
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Many retailers are still failing to nail basic multichannel services. The good news is that small, incremental changes can be truly impactful if your decisions are data-driven and deliberate. Darryl Adie, Managing Director, Ampersand
30+ new retailers included this year!
For many retailers, online sales still only make up a small part of their business, but whether 5% or 50% of your sales come through the online channel, it represents your brand in a very public way. Download the report to get:
- Insight into the multichannel retail capabilities of top retailers in the UK including Richer Sounds, Oliver Bonas, Burberry, John Lewis and 185+ more.
- The tools and data to benchmark your business against multichannel criteria: usability, speed, technology, customer journey, checkout, delivery, and mobile.
- A 36-page report + exclusive access to the complete Ampersand Retail Matrix
The results are based on Ampersand’s Retail Matrix, a scoring mechanism designed to rank retailers based on the core tenets of multichannel retailing. Retailers such as Go Outdoors, Three and Paul Smith consistently count on Ampersand’s reports for unique insights into the retail landscape.
The final mile has always been the part of the ecommerce journey that retailers had the least contro
Multi-channel retail has transformed consumer expectations. It's no longer the standard to aim for.