Department Store Report: 2016 Christmas Edition
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"If department stores are to compete with pure-play multi-category retailers such as Amazon, they really need to start investing in technological advances that will differentiate them."
Darryl Adie, Managing Director, Ampersand
The Christmas period is essential to department stores who experienced disappointing sales in December 2015. Our latest report looks at which department stores have upped their game as we approach Christmas 2016.
In our newest research, we reveal the top-ranking department stores in the UK this Christmas and highlight which ones have improved their multichannel capabilities.
Download the report to get:
- Discover the online capabilities of UK department stores such as House of Fraser, Next, Debenhams and more.
- Benchmark your business against the same criteria such as usability, speed, customer journey, checkout, delivery and mobile
- Benchmark your offering against the best in UK multichannel retail with the Ampersand Mobile Retail Matrix
The results are based on Ampersand’s Retail Matrix, a unique scoring mechanism designed to rate retailers based on the core tenets of multi-channel retailing.
Multi-channel retail has transformed consumer expectations. It's no longer the standard to aim for.
The mobile retail report is the latest download from Ampersand on multi-channel retailing. The repor